Hi friends,Notice: Any upgrading has some potential risk, we don't suggest you upgrade if there has no big problem on your camera.We may not have the original firmware to provide you to downgrade firmware if you regret upgrading. Hope you understand.
1) Some models have multiple hardware versions and firmware version. Please verify the firmware version of your device
It can only upgrade firmware for the same hardware version. Wrong firmware upgrading may damage your device and avoid the warranty.
2) For some camera models, upgrade firmware may has the risk of losing camera UID and DDNS, please think twice
3) Do NOT
upgrade the firmware via wireless
4) Do NOT turn off the power or cut down the Ethernet cable
during upgrade process
5) Internet Explorer(IE)
is recommended to upgrade the firmware
6) Please unzip the firmware if it is a zip file
For how to check the hardware and firmware version of the device please click HEREPlease don't open firmware file with any software. Picture below is method to upgrade. Please notice you need SELECT AND USE the firmware file
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)