can't connect to DDNS tenvis.org

Instructions on how to view camera remotely

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can't connect to DDNS tenvis.org

Postby claudio91 » Sat Nov 09, 2013 2:19 pm

Hi, I bought a new camera IROBOT3 one week a go, I can't connect to ddns , my configuration is like that :
DDNS
DDNS : tenvis.org
COMPTE : xxxxx
PASSWORD : xxxxx
DDN : xxxx.tenvis.org
STATUS : n line [xx.xxx.xxx.xx]

IP PORT
IP : 192.168.1.200
MASK 255.255.255.0
PASSERELLE 192.168.1.1 (box adress)
MAC ADRESS XXXX...
DNS 1 : 192.168.1.1
PORT : 8001

ON THE BOX
ext port 8001 int port 8001 in TCP and UDP

I can see my camera in local aera (wifi and cable) but not with a external PC at the adress xxxxx.tenvis.org
Thanks in advadvance to help me
claudio91
 
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Re: can't connect to DDNS tenvis.org

Postby support05 » Mon Nov 11, 2013 1:27 am

the correct remote view address is http://xxxx.tenvis.org:xx (xxxx is the DDNS user name and xx is the port of camera)
please double check your port forwarding and other settings.
http://www.tenvis.com/support_service-121.html
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Re: can't connect to DDNS tenvis.org

Postby claudio91 » Tue Nov 19, 2013 11:10 am

Dear support,
I verified the opening port 8001 and this one is open
I don't know if ddns tenvis.org is configured correctly, can i send you my url by MP, maby could you verified if the ddns is ok or not?
thanks
claudio91
 
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Re: can't connect to DDNS tenvis.org

Postby support05 » Wed Nov 20, 2013 2:54 am

please tell me your camera's view address which is http://xxxx.tenvis.org:xx (xxxx is the DDNS user name and xx is the port of camera)
2013-11-20_104941.jpg
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Re: can't connect to DDNS tenvis.org

Postby claudio91 » Wed Nov 20, 2013 9:03 am

DDNS.JPG



Like that, it's ok or not
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Re: can't connect to DDNS tenvis.org

Postby claudio91 » Wed Nov 20, 2013 9:08 am

Dear support,
I wan't tell you the complete adresse onthe web, but I can send you in private message
Regards
claudio91
 
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Re: can't connect to DDNS tenvis.org

Postby support05 » Thu Nov 21, 2013 1:55 am

I can open the Internet address in my own computer. So I'm sure you have done all and all is correct.
The reason why you can no open the Internet address in your computer is because your computer is in the same LAN as the camera is, while my computer is not in that LAN. Therefore, your computer can only open the LAN view address.
Some routers don't support that the computer which is in the same LAN to open the Internet view address. So that is not a problem for camera. It is the router doesn't support that function. You can ask whether your friends whose computer is not in the LAN can open the Internet address.
2013-11-21_095338.jpg
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