JPT3815W+ IR not shut off when lights turn on

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JPT3815W+ IR not shut off when lights turn on

Postby bleb_1 » Fri Aug 23, 2013 5:55 pm

Hello

I use 4 cameras to monitor various digital readouts in very dark/very bright environments. 2 cams work fine.
The other 2 work great when lights are off but when lights are on, the cams stay in night vision mode and I'm unable to see the readout.
I've reset the cameras numerous times with no change. However, one time, and only once, I shut off the lights manually and turned them on and the camera responded and went to full color mode.
Is there an IR sensor control or do I have 2 bad cameras?

Thanks in advance.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby support05 » Mon Aug 26, 2013 10:00 am

1. May I suggest you change the position of those two cameras to see if image is normal at night when you opens lights?
2. Please tell me firmware of camera and hardware.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby maxsoft » Thu Aug 29, 2013 2:15 pm

Device Model JPT3815W
Device SN E04C8F6F7F
Hardware Version Ver 1.4
Firmware Version Ver 1.7.15
Manufacturer TENVIS Technology Co.,Ltd.

Hi .. My camera does not show image for night vision. The LEDs light up very weak, daytime vision is normal. How do to have night vision??
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Re: JPT3815W+ IR not shut off when lights turn on

Postby bleb_1 » Thu Aug 29, 2013 3:04 pm

Changing camera position did nothing. Pointing the camera towards the lights also did nothing.
The firmware is 32.37.2.39 and the camera is wired.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby bleb_1 » Fri Aug 30, 2013 6:50 am

Where do I find Hardware version?
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Re: JPT3815W+ IR not shut off when lights turn on

Postby support » Fri Aug 30, 2013 8:19 am

maxsoft wrote:Hi .. My camera does not show image for night vision. The LEDs light up very weak, daytime vision is normal. How do to have night vision??

Device Model JPT3815W
Device SN E04C8F6F7F
Hardware Version Ver 1.4
Firmware Version Ver 1.7.15
Manufacturer TENVIS Technology Co.,Ltd.


Please kindly take a snapshot of the nigth vison and then send it to us through email support @tenvis.com so that we can see the exact image qulaity during night. Thanks.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby support » Fri Aug 30, 2013 8:28 am

bleb_1 wrote:Changing camera position did nothing. Pointing the camera towards the lights also did nothing.
The firmware is 32.37.2.39 and the camera is wired.


According to your description, these two cameras keep night vision mode even through you turn on the light.
Have you ever try to place the camera to a bright room or balcony? If yes and it still does not work, please send us an email to support @tenvis.com so that we can talk about it for further solution. Thanks.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby maxsoft » Wed Sep 04, 2013 1:45 pm

Good morning! the problem with these cameras is TENVIS the following ... to grab the image and the night need to put the brightness and contrast to a value higher than 8 ... but when the day comes the picture is very clear and we have to change the brightness and contrast again to 4 cameras from other brands do this automatically TENVIS this model does not, and I know what I'm talking about because I bought 8 units of this model TENVIS ... If you possesses an update for these cameras that can fix this problem please let me know. Grateful.
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Re: JPT3815W+ IR not shut off when lights turn on

Postby support05 » Thu Sep 05, 2013 3:17 am

sorry for that and thanks for your sharing.
Now 8 cameras have the same issue or just some of them?
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