1. Please fix your camera's IP and uncheck DHCP
2. DDNS
Please check status of DDNS in camera's settings.
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If it fails, please contact us for help.
3. Port forwarding
please open your router's page and do port forwarding manually.The address of router is same with your computer's gateway. The IP and port customer needs to forward is camera's IP and port. You could find help in the user manual of the router, or find help here.
http://portforward.com/english/routers/ ... rindex.htm
You can also search key words "your router's model port forwarding" in google to find some webpage.
You can open http://canyouseeme.org and input your camera's port number to check if port forwarding succeed and port is open
After DDNS and port forwarding succeed, you can open the address DDNS such as http://xxxx.mytenvis.org:xxxx (replace xxxx with DDNS user name and xx with the port of camera) to see live video anywhere in any computer.
