6. How to view 3815W 2012 version remotely?

Instructions on how to view camera remotely

Moderator: support

6. How to view 3815W 2012 version remotely?

Postby support » Wed Jul 02, 2014 3:44 am

To view the camera from Internet, please finish the below procedures.
1. Please double check the IP address setting.
2014-07-02_112741.jpg

2. DDNS setting:
Please check status of DDNS in camera's settings instead of in wizard.
old DDNS status((07-02-11-28-10).png

If it fails, You can set DDNS setting like this:
clipboard(03-25-(07-02-11-28-10)(1).png

DDNS service: Tenvis.org (9299.org)
Update URL: http://www.tenvis.org/upgengxin.asp
DDNS Mode: 1
DDNS User: xxxx
DDNS Password: xxxxxx
DDNS Domain: tenvis.org
And you can login the camera by this URL:
http://xxxx.tenvis.org:xx (replace xxxx with the DDNS user name and xx with the port of camera)

Here is website to apply tenvis.org DDNS user name and password.http://tenvis.org. Or you can send us email to get one tenvis.org DDNS account.Please don't use DDNS account on camera's label.

3. Port forwarding
Please open your router's page and do port forwarding manually.The address of router is same with your computer's gateway.
The IP and port customer needs to forward is camera's current IP and port. You could find help in the user manual of the router, or find help here. http://portforward.com/english/routers/ ... rindex.htm
You can also search key words "your router's model port forwarding" in google to find some webpage.
You can open http://canyouseeme.org and input your camera's port number to check if port forwarding succeed and port is open

After DDNS and port forwarding succeed, you can open the DDNS address such as http://xxxx.tenvis.org:xx (replace xxxx with the DDNS user name and xx with the port of camera)to see live video anywhere in any computer.
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
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