7. How to view ROBOT3 2014 version remotely?

Instructions on how to view camera remotely

Moderator: support

7. How to view ROBOT3 2014 version remotely?

Postby support » Wed Jun 25, 2014 6:19 am

Please notice we have ROBOT3 2013 version and ROBOT3 2014 version. The method for 2013 version and 2014 version is different. Here is method for 2014 version.

To view the camera from Internet, please finish the below procedures.
1. Please disable DHCP and fix your camera's IP.
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2. DDNS
Please check status of DDNS in camera's settings. The DDNS must be successful if you want remote view.
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If it fails, please double check the camera's IP setting or contact us for help.

3. Port forwarding
Please open your router's page and do port forwarding manually.The address of router is same with your computer's gateway.
The IP and port customer needs to forward is camera's current IP and port. You could find help in the user manual of the router, or find help here. http://portforward.com/english/routers/ ... rindex.htm
You can also search key words "your router's model port forwarding" in google to find some webpage.
You can open http://canyouseeme.org and input your camera's port number to check if port forwarding succeed and port is open

After DDNS and port forwarding succeed, you can open the address DDNS such as http://xxxxxxx.mytenvis.org:xxxx(replace xxxx with the DDNS user name and xx with the port of camera) to see live video anywhere in any computer
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