tenvis.org Down?

Instructions on how to view camera remotely

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tenvis.org Down?

Postby philbo1234 » Tue May 13, 2014 9:45 am

Hi, It appears that tenvis.org is down. This has stopped me from remotely viewing my camera. Can support please confirm if this is correct and if so when it will be up.
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Re: tenvis.org Down?

Postby support05 » Tue May 13, 2014 10:16 am

philbo1234 wrote:Hi, It appears that tenvis.org is down. This has stopped me from remotely viewing my camera. Can support please confirm if this is correct and if so when it will be up.

Please wait with patience. It is DNS problem instead of DDNS.
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Re: tenvis.org Down?

Postby philbo1234 » Tue May 13, 2014 10:29 am

Many thanks for your reply.
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Re: tenvis.org Down?

Postby lairdofdunans » Tue May 13, 2014 10:52 am

I am having this problem too. Pleased to see it is not just me!
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Re: tenvis.org Down?

Postby support » Wed May 14, 2014 3:02 am

Please reboot the camera and then check the DDNS status.
If it is still failed, please send us the snapshot of the DDNS setting page.
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
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Re: tenvis.org Down?

Postby workshop » Wed May 14, 2014 7:17 am

I am also having the same problem.

I have rebooted my device several times....status is as follows...

DDNS Status Errors in Network Communication
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Re: tenvis.org Down?

Postby workshop » Wed May 14, 2014 7:19 am

I'm also having the same problem...

I have rebooted several times.

I get the error...

DDNS Status Errors in Network Communication
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Re: tenvis.org Down?

Postby gremlinvc » Wed May 14, 2014 7:22 pm

Have exactly the same problem... ddns doesn't work anymore...

Used the cam last year to watch my baby sleeping while i was working, and yesterday i connected again the cam, but i cant access from url...

Could you please help?

PS. i forgot the old forums username and password, so i can't access to the pm's anymore...

Thanks!

Marco.
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Re: tenvis.org Down?

Postby philbo1234 » Mon Jun 02, 2014 9:09 am

It appears that tenvis.org is still down so I am still unable to view my camera remotely. There is no indication from support to if or when it will be working again. I decided to use a third party dns service in the mean time as the reason is I need to access my camera remotely. There is only one problem the 3rd party dns setup is no longer showing within the set up. I would like to hear if anyone else has the same problem. I have performed a reset, restore but still no luck. My camera is the JPT3815W 2013 model.
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Re: tenvis.org Down?

Postby philbo1234 » Mon Jun 02, 2014 9:38 am

Hi I have performed another factory reset and the 3rd party dns set up is now showing. I will now set up and see if it works. I will be using no ip (free version).
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