Solution: NO UID, NO DDNS, NO MODEL after firmware upgrade

[support]

Hi friend,
If you foud your camera's UID, DDNS and Model are disappear after firmware upgrade, please read below instruction to find UID back.
NOTE: This instruction are only valid for below cameras model and firmware series, if your camera are not belong to below model, then this instruction will not work.

TH661 (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
TH692 (17.1.1.1.X.X.X Latest: 17.1.1.1.3.0)
TH692(17.1.1.2.X.X.X Latest: 17.1.1.2.2 )
IPROBOT 3 (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
MINI319 HD (4.1.1.1.X.X Latest: 4.1.1.1.1)
MINI319 HD (4.1.1.2.X.X Latest: 4.1.1.2.2.9)
JPT3815W-HD (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
JPT3815W-HD(15.1.1.1.X Latest: 15.1.1.1.1)

SOLUTION:
Please copy below url into browser address bar!

1. Here is method to input the UID. （the whole URL）

http://xx.xx.xx.xx:xxxx/cgi-bin/hi3510/param.cgi?
cmd=setp2pattr&-p2p_enable=1&-p2p_uid=xxxxxxxxxxxxxxxxxxxx&-p
2p_fullfunc=1&-p2p_server1=50.19.254.134&-p2p_server2=122.248.234.207&-p2p_server3=m2.
iotcplatform.com&-p2p_server4=m5.iotcplatform.com

replace xx.xx.xx.xx:xxxx with your camera's IP and port
replace xxxxxxxxxxxxxxxxxxxx with your camera's UID number

2. Here is method to input DDNS.[/b] （the whole URL）

http://xx.xx.xx.xx:xxxx/cgi-bin/hi3510/ ... tourddnsat
tr&-our_enable=1&-our_server=mytenvis.org&-our_port=80&-our_uname=xxxxxx&-our_passwd=xxxxxx

replace xx.xx.xx.xx:xxxx with your camera's IP and port
replace xxxxxx with DDNS user name and password

3. Here is method to input the model of camera. （the whole URL）
http://xx.xx.xx.xx:xx/cgi-bin/hi3510/param.cgi?cmd=se
tvendorinfo&-vendor=TV&-product=xxxxx

replace xx.xx.xx.xx:xx with your camera's IP and port
replace xxxxx with your camera's model number

if you still have questions about this problem, please send email to support@tenvis.com


Best regards
Tenvis

[dhelan]

for camera jpt3815w, please read this forum post:
viewtopic.php?f=13&t=28482

best regards,

[ateece]

I'm trying this with my IP391W-HD and it isn't working. What are the URLs to fix this on my camera?

[ateece]

I've managed to set a UUID, but I had to make it up as there isn't a sticker on my camera. That isn't working for the iOS app.

How do I get an official new UUID? I have the serial number

[monni3]

391w hd ddns is Connection Failed tenvis. org does not work?
how to fix it?

[monni3]

tenvis.org closed.!
which now ddns be made to work ????
need to change the camera characters so playing gadgetry!

[markwarren]

I'm using another dynamic dns company, my router has ddns built in to i'm able to use NO-IP.com to get the static IP address

the tenvis ddns stopped working about 6 months ago for no reason

I have 4 cameras so each one uses a different port number, still using ddns (NO-IP.com)

[komail]

DDNS Status
Tenvis.info Failed: Unknown Error

Please could you confirm how to resolve the issue. Thanks