Hi friend,
If you foud your camera's UID, DDNS and Model are disappear after firmware upgrade, please read below instruction to find UID back.
NOTE: This instruction are only valid for below cameras model and firmware series, if your camera are not belong to below model, then this instruction will not work.
TH661 (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
TH692 (17.1.1.1.X.X.X Latest: 17.1.1.1.3.0)
TH692(17.1.1.2.X.X.X Latest: 17.1.1.2.2 )
IPROBOT 3 (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
MINI319 HD (4.1.1.1.X.X Latest: 4.1.1.1.1)
MINI319 HD (4.1.1.2.X.X Latest: 4.1.1.2.2.9)
JPT3815W-HD (1.3.1.X / 13.1.1.1.X Latest: 13.1.1.1.7.2)
JPT3815W-HD(15.1.1.1.X Latest: 15.1.1.1.1)
SOLUTION:
Please copy below url into browser address bar!
1. Here is method to input the UID. (the whole URL)
http://xx.xx.xx.xx:xxxx/cgi-bin/hi3510/param.cgi?
cmd=setp2pattr&-p2p_enable=1&-p2p_uid=xxxxxxxxxxxxxxxxxxxx&-p
2p_fullfunc=1&-p2p_server1=50.19.254.134&-p2p_server2=122.248.234.207&-p2p_server3=m2.
iotcplatform.com&-p2p_server4=m5.iotcplatform.com
replace xx.xx.xx.xx:xxxx with your camera's IP and port
replace xxxxxxxxxxxxxxxxxxxx with your camera's UID number
2. Here is method to input DDNS.[/b] (the whole URL)
http://xx.xx.xx.xx:xxxx/cgi-bin/hi3510/ ... tourddnsat
tr&-our_enable=1&-our_server=mytenvis.org&-our_port=80&-our_uname=xxxxxx&-our_passwd=xxxxxx
replace xx.xx.xx.xx:xxxx with your camera's IP and port
replace xxxxxx with DDNS user name and password
3. Here is method to input the model of camera. (the whole URL)
http://xx.xx.xx.xx:xx/cgi-bin/hi3510/param.cgi?cmd=se
tvendorinfo&-vendor=TV&-product=xxxxx
replace xx.xx.xx.xx:xx with your camera's IP and port
replace xxxxx with your camera's model number
if you still have questions about this problem, please send email to support@tenvis.com
Best regards
Tenvis