Hello there,
If you prefer, you can have the alarming pictures or video uploaded to an FTP server instead of an email address. There are many choices for FTP servers.
For example, you could enable the built-in FTP servers function on one of your computers or download free FTP server software such as FileZilla Server.
Preface: There are two kinds of FTP alarming, one is send alarm snapshots to FTP server, the other is send alarm video to FTP server. Currently, only camera model TH661 \ IPROBOT3 \IP391W-HD\ JPT3815W-HD \ TH692 \ TH671 support FTP sending feature, other camera models not support.
Step 1:Please access camera with computer
Step 2: Go to settings > Alarm > Enable motion detection
Step 3: Enable "alarm to capture images to FTP" or "save the video to FTP server" button
Step 4: Enter FTP information and test FTP
[FTP Server]: the server's address
[FTP user name]: the username of FTP server
[FTP password]: the password of FTP server
[Path]: the folder in the server
[Port]: 21 as default
Note 1: If you find there is "test fail" or "unable to connect FTP", please try below methods.
1) Make sure all the settings are correct, you need have enough permission of the ftp server, such as read, write, delete and set new folder
2) Check if your ftp server support the special format of the picture name or not
3) The folder you prepare to upload pictures should exist in ftp server, camera cannot create folder itself
4) Try to close the computer firewall
Note 2: If the camera tell you that my username or password is incorrect when it isn't, please check your own FTP password.
Tenvis cameras only recognize those FTP password which include letters or numbers.
If you FTP password has special characters such as @#$%^&, please change your FTP password.
Done.
Best regards,
Tenvis Support Team