IP391W 2013 - No video in IE10

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IP391W 2013 - No video in IE10

Postby Mil-Spec3 » Fri Aug 02, 2013 2:45 pm

I've been trying to setup an "IP391W 2013" IP Camera in our office and for the most part things have gone well. That is, except for a big problem of no video showing up in IE10 on our Windows 7 system. From the site "http://192.168.1.239:81/video/liveie.asp" I see the entire Tenvis setup, except for a big black rectangle where the video should be.
Tenvis-1a.jpg
Tenvis IE10 - No video.


The weird thing is that it does indeed see the camera and its image since I can take a snapshot and get the correct image. I have no problem viewing the camera video using Firefox; it's just IE10 that's giving me problems and I really want to get use of the camera's microphone and speaker and it seems that Internet Explorer would be the only option there.

I have the feeling that the problem is the IPCPlugPlayer.dll that shows up twice on my system (In C:\Windows and C:\Windows\SysWOW64). Through a message on the (old ?) forum I got an updated Active-X control "IPCPlayerPlug_AddX64.exe" that supposedly installs a 2.0.0.8 A version of the control for 64 bit systems. However, when I get rid of the old plug players and install the new one it seems to make absolutely no difference in that I still get the 32 bit 2.0.0.8 version of the dlls.

I can't believe that no one here has had this same problem.

One more thing: From the download section it seems to be pretty clear that the IP391W 2013 is based on and uses the software for the JPT3815W 2013 camera. Is this really the case?

I really hope to hear back either from someone at Tenvis support, or a regular Tenvis user that might have any insight into the problem.

Thank you all for reading this.
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Re: IP391W 2013 - No video in IE10

Postby support05 » Mon Aug 05, 2013 8:10 am

Please clear the cache of your IE and restore the IE.
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Re: IP391W 2013 - No video in IE10

Postby support » Mon Aug 05, 2013 8:14 am

According to your description, it should be the issue of IE plug-in.
If your camera is 64 bit, you can try to download the below IE plug-in manually.
http://apps.tenvis.com/Download/JPT3815 ... AddX64.exe

If it still does not work, please update the firmware to the latest version 3.7.20.
http://apps.tenvis.com/Download/JPT3815 ... _08-02.zip
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Re: IP391W 2013 - No video in IE10

Postby support » Mon Aug 05, 2013 8:15 am

support wrote:According to your description, it should be the issue of IE plug-in.
If your camera is 64 bit, you can try to download the below IE plug-in manually.
http://apps.tenvis.com/Download/JPT3815 ... AddX64.exe

If it still does not work, please update the firmware to the latest version 3.7.20.
http://apps.tenvis.com/Download/JPT3815 ... _08-02.zip


By the way, the software for searching IP391W is the same with JPT3815W.
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Re: IP391W 2013 - No video in IE10

Postby Mil-Spec3 » Mon Aug 05, 2013 8:49 pm

No Joy!!!

I tried every one of the suggestions here and none of them solve the problem. I thought that I might have some success after upgrading the camera's firmware from 3.7.19 to your new 3.7.20. That went OK and I saw that it upgraded the IPCPlayerIEPlugSetup from 2.0.0.8 A to 2.0.0.10. All of that sounded very promising, but unfortunately it didn't fix anything. I still have the problem of no video in IE10 (under Windows 7 Professional).

One thing that I noticed is that in Internet Explorer --> Tools --> Manage Add-ons that it correctly says that I have the "IPCCoPlayer Class" version 2.0.0.10 as an add-on, however it says that its architecture is 32-bit, and not 64-bit as I would have expected.
Tenvis-2a.jpg
IE10 add-ons
I don't know if this would be any trouble or not.

I have tried everything and nothing has fixed my problem. This might be all moot though: The company that we bought this from claimed that the IP391W 2013 had a "Built-in Microphone & speaker" and that's why I want to get the camera to work in IE10. In my original post I wrote that "... I really want to get use of the camera's microphone and speaker and it seems that Internet Explorer would be the only option there." However I don't see anything about this on your product pages and the unit does not look as though there are any mics or speakers on the camera. So, can you confirm for me whether or not the IP391W 2013 has a built-in speaker and microphone???

If not, then the company that we bought it from lied to us, but at least we wouldn't need IE, since we can get video from the camera just fine through Firefox or any number of camera viewer apps.

Thanks anyway, but we still have the original no video in IE10 problem. Oh well.
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Re: IP391W 2013 - No video in IE10

Postby support05 » Tue Aug 06, 2013 8:08 am

391W has no built-in speaker and microphone. It is outdoor camera and all outdoor camera doesn't have. But only IE can record. So if you don't want to record, you can ignore IE. I', wondering if you delete the 32 bites plug-in totally. Pls try to delete this file.
2013-07-30_120244.jpg
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Re: IP391W 2013 - No video in IE10

Postby Mil-Spec3 » Tue Aug 06, 2013 8:55 pm

That's some bad, but not unexpected news about there being no speaker or microphone on the IP391W 2013. Oh, well.

As far as I know I did indeed delete the 32-bit (v.2.0.0.8 [A]) plug-ins totally. It was the "IPCPlugPlayer.dll" that showed up twice on my system (In C:\Windows\ and C:\Windows\SysWOW64\). Both of those files at the 2 locations now report that they are indeed version 2.0.0.10, but as I said, Internet Explorer reports that they are 32-bit add-ons and NOT 32 & 64-bit) add-ons. I don't know if that would be a problem though since it seems as though I have 32-bit things there that work just fine, such as Adobe Acrobat (pdf) Reader.

All of this is moot though since I no longer need IE10, since I have no microphone or speaker to access anyway. That isn't any fault of anyone at Tenvis, but right now I'm awfully mad at the people over at DX.com who wrongly indicated on their website that the camera did have audio input and output built-in, when in fact that it doesn't. :x :x :x

Thanks for trying to fix my problem of no video in IE10. Unfortunately, I still can't get it to work, but on the bright side I no longer have any need for Internet Explorer to get at the cameras output.
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Re: IP391W 2013 - No video in IE10

Postby jrock999 » Fri Dec 27, 2013 4:55 am

I am having the same problem as the user above, but I have the JPT3815W unit.
I am seeing that I can get a snapshot correctly, but the plugin for IE doesn't seem to work for me.
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Re: IP391W 2013 - No video in IE10

Postby totopic » Fri Jan 03, 2014 10:33 pm

Hi,

I have the same problem using firmware Ver 3.7.22 and activX detail is:

Nom : IPCCoPlayer Class
Éditeur : Shenzhen Tengwei Video Technology Co.,Ltd.
Type : Contrôle ActiveX
Architecture : 32 bits
Version : 2. 0. 0. 10
Date du fichier : ‎jeudi ‎11 ‎juillet ‎2013, ‏‎08:36
Date du dernier accès : ‎Aujourd’hui ‎3 ‎janvier ‎2014, ‏‎il y a 4 minutes
ID de classe : {52D57856-859C-4F58-81E3-7C86B4DA7C48}
Utilisations : 117
Nombre de blocages : 11
Fichier : IPCPlugPlayer.dll
Dossier : C:\Windows\SysWOW64


Please, assist me, I cannot use correctly my IP Tenvis Camera, running Win 7 & IE11

Thanks
home sweet home...
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Re: IP391W 2013 - No video in IE10

Postby support05 » Sat Jan 04, 2014 7:19 am

391W has neither speaker nor microphone.
Please try use compatible view in IE.
2013-11-26_140557.jpg

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