7. If your camera's interface mess up, please check here.

Some methods to solve camera's trouble

Moderator: support

7. If your camera's interface mess up, please check here.

Postby support » Wed Oct 08, 2014 3:55 am

If you see this picture, please read this post carefully.
clipboard.png



1. Open this website http://xxx.xxx.x.xx:xxx/station/rf_cfg.asp or http://xxx.xxx.x.xx:xxx/rf_cfg.asp

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up from camera's IP and port. Then follow instruction on picture to set up. Once you finish, it comes OK.
2014-10-08_112940.png


2. Please open this website.
http://xxx.xx.x.xxx:xxx/set_factory_ddns.cgi?user=xxxx&pwd=xxxxxx&cam_user=admin&cam_pwd=xxxxxxxx&host=mytenvis.org&proxy_svr=mytenvis.org&proxy_port=80

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up from camera's IP and port.
replace xxxx with DDNS user name.
replace xxxxxx with DDNS password. Please send email to support@tenvis.com to get DDNS user name and password. Don't use any DDNS user and password not from us.
replace xxxxxxxx with your camera's password.
1.png

3.Open this website
http://xxx.xxx.x.xx:xxx/set_mac.cgi?mac=001234017191&user=admin&pwd=xxxxx

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up of camera's IP and port.
replace xxxxx with your camera's password.
Please change last number of 001234017191 into any other number such as 001234017193. If you have two cameras, the number must be different on two cameras.
2.png

4. click reboot button.
catch064c.jpeg
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Re: If your camera's interface mess up, please check here.

Postby support » Wed Oct 08, 2014 5:51 am

If you see this picture, please read this post carefully.
111png.png
111png.png (8.77 KiB) Viewed 20088 times


1. Open this website http://xxx.xxx.x.xx:xxx/station/rf_cfg.asp or http://xxx.xxx.x.xx:xxx/rf_cfg.asp

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up from camera's IP and port. Then follow instruction on picture to set up. Once you finish, it comes OK.
2014-10-08_134432.png


2. Please open this website.
http://xxx.xx.x.xxx:xxx/set_factory_ddns.cgi?user=xxxx&pwd=xxxxxx&cam_user=admin&cam_pwd=xxxxxxxx&host=mytenvis.org&proxy_svr=mytenvis.org&proxy_port=80

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up from camera's IP and port.
replace xxxx with DDNS user name.
replace xxxxxx with DDNS password. Please send email to support@tenvis.com to get DDNS user name and password. Don't use any DDNS user and password not from us.
replace xxxxxxxx with your camera's password
1.png



3. Open this website. http://xxx.xx.xxx.xx:xx/p2p.cgi?uid=xxxxxxxxxxxxxxxxxxxx

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up from camera's IP and port.
replace xxxxxxxxxxxxxxxxxxxx with your camera's UID number on label at the bottom of camera.
123.png


4.Open this website
http://xxx.xxx.x.xx:xxx/set_mac.cgi?mac=001234017181&user=admin&pwd=xxxxx

replace xxx.xxx.x.xx:xxx with your camera's local view address which is made up of camera's IP and port.
replace xxxxx with your camera's password.
Please change last number of 001234017191 into any other number or letter such as 001234017182. If you have two cameras, the number must be different on two cameras.
5. click reboot button to reboot camera.
2014-10-08_135039.png
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Re: If your camera's interface mess up, please check here.

Postby support » Wed Oct 08, 2014 11:22 am

If you can't make it, please contact us with email and we would like to take over your computer to finish all. support@tenvis.com
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
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