10. Why is color in image of camera wrong?

Some methods to solve camera's trouble

Moderator: support

10. Why is color in image of camera wrong?

Postby support » Fri Jun 20, 2014 10:17 am

Many customers contact us to complain that the color in image of camera is wrong. Object in image seems to be wrong and a little of purple, such as green grass is purple in image.
This is because the camera doesn't have IR-cut, a device which is used to adjust color of image.
For definition and theory of IR-cut, please check it in wikipedia.
Definition of IR Cut

Here is a list of model which doesn't have IR cut.
JPT3815W P2P
MINI319W (not MINI319W HD)

Other models which are not on the list have IR cut.
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
User avatar
Posts: 3201
Joined: Fri Jul 05, 2013 9:48 am

Return to Trouble Shooting