TH661 No UID after firmware upgrade

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Re: TH661 No UID after firmware upgrade

Postby Ezio2001 » Tue Mar 29, 2016 9:03 pm

Hi,
I have the same problem with the UID.
I upgraded the firmware on my device JPT3815W-HD

1. now the UID is now blank
2. the Tenvis P2P-App is not working
3. DDNS is not working
http://.mytenvis.org:1025/

before update was device e13681.mytenvis.org

@support
can you sent me a solution to solve the uid problem & DDNS problem

Best regards, Ezio2001
Attachments
DDNS.png
Device state.png
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Re: TH661 No UID after firmware upgrade

Postby support » Sat Apr 09, 2016 2:45 am

Hi there,
We are so sorry for missing your message.
I will send you a forum private message which include the solution.

best regards,
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
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Re: TH661 No UID after firmware upgrade

Postby elite360 » Sun Apr 10, 2016 12:10 pm

please could some one help me with the same problem, thanks
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Re: TH661 No UID after firmware upgrade

Postby elite360 » Sun Apr 10, 2016 12:15 pm

support wrote:Hi there,
We are so sorry for missing your message.
I will send you a forum private message which include the solution.

best regards,


please would you also send me a message with the solution as im having the same problem, thanks
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Re: TH661 No UID after firmware upgrade

Postby support » Thu Apr 14, 2016 1:53 am

hi there,
of course, but you need to tell me your camera current firmware version, so that i will send you the solution.

best regards,
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
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Re: TH661 No UID after firmware upgrade

Postby helples » Fri Apr 15, 2016 11:01 am

hi Ezio2001

I have the same problem with the UID.
I also upgraded the firmware on my device JPT3815W-HD with B18TV_V13.1.1.1.7.2-JPT3815W-HD(720P.factory.云台机).pkg
and the uid is blank.
the support tell me its weekend and reply me next Monday morning.
have you a solution ?

thanks
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Re: TH661 No UID after firmware upgrade

Postby support » Sat Apr 23, 2016 3:59 am

Hi, dear,
Please try this:
viewtopic.php?f=13&t=150073

BR,
Tenvis Support
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
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Re: TH661 No UID after firmware upgrade

Postby gwsample » Fri Aug 25, 2017 12:45 am

I have a JPT3815W-HD and after upgrading the firmware to V13.1.1.1.7.2 my UID is blank. How do I fix this so I can use the New Tenvis application again.

Also, I noticed ONVIF device manager cannot find my JPT3815W-HD camera automatically like it does my IP Robot3. Any ideas there?
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