TH661 No UID after firmware upgrade

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TH661 No UID after firmware upgrade

Postby softeam » Thu Mar 17, 2016 5:09 pm

Hello,

On a brand new TH661 camera with F/W ver. 13.1.1.1.5.6, I upgraded to the last firmware from the website, 13.1.1.1.7.2. Everything went fine during upgrade through Ethernet cable, but after restart there's no UID number on the config page. The Search Tool finds the camera through its IP, but the Serial Number field is blank. Without UID, I cannot use nor the New Tenvis app, neither the Tenvis P2P. Manually inputting UID from the label on the New Tenvis config page gives Unrecognized Device error.

Is there anything I can do?

Thank you!
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Re: TH661 No UID after firmware upgrade

Postby support » Fri Mar 18, 2016 1:50 am

softeam wrote:Hello,

On a brand new TH661 camera with F/W ver. 13.1.1.1.5.6, I upgraded to the last firmware from the website, 13.1.1.1.7.2. Everything went fine during upgrade through Ethernet cable, but after restart there's no UID number on the config page. The Search Tool finds the camera through its IP, but the Serial Number field is blank. Without UID, I cannot use nor the New Tenvis app, neither the Tenvis P2P. Manually inputting UID from the label on the New Tenvis config page gives Unrecognized Device error.

Is there anything I can do?

Thank you!



Hello,
I already reply you a solution to your email lauXXX@gmail.com
Please check my email and follow the instruction.

Best regards,
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
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Re: TH661 No UID after firmware upgrade

Postby fitzfallstar » Tue Mar 22, 2016 12:31 am

Hi. I have the same problem as softeam. I upgraded the firmware on my device and the UID is now blank. my device is a JPT3815W-HD though. I've attached a screenshot of my versions. Please help.
Attachments
Screenshot (3).png
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Re: TH661 No UID after firmware upgrade

Postby support » Thu Mar 24, 2016 5:55 am

hi, dear,
We have sent you the methods in privately, please check your email.

BR,
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Re: TH661 No UID after firmware upgrade

Postby anelson4 » Sun Mar 27, 2016 1:03 pm

Hello, I have this same problem. Could you please send me the fix?
Thanks!
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Re: TH661 No UID after firmware upgrade

Postby gavmac » Sun Mar 27, 2016 10:00 pm

hi i also have the same problem when installing the new firmware
also the cam cant be seen using IP camera viewer but works ok with a browser
thanks :D
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Re: TH661 No UID after firmware upgrade

Postby gavmac » Sun Mar 27, 2016 10:10 pm

hello i have the same problem with the new F/W can you help
also cam can not work with IP camera Viewer
thanks
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Re: TH661 No UID after firmware upgrade

Postby support » Mon Mar 28, 2016 1:19 am

hello there,
sorry for hear this bad news.
i already sent private email to your email box gXXX1@gmail.com
please check because i include instruction on how to solve the uid problem. :)

Best regards,
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Re: TH661 No UID after firmware upgrade

Postby anelson4 » Mon Mar 28, 2016 6:50 pm

anelson4 wrote:Hello, I have this same problem. Could you please send me the fix?
Thanks!


Please send me fix - you missed me and sent it to others.

Please send me an email as soon as possible!
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Re: TH661 No UID after firmware upgrade

Postby support » Tue Mar 29, 2016 2:31 am

hi Alan,
I am sorry for missing your post. I already send email to you via email alaXXX@roxxx.com, please have a check.
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
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