4. Video Plug-in Downloading Area

Some methods to solve camera's trouble

Moderator: support

4. Video Plug-in Downloading Area

Postby support » Wed Apr 15, 2015 2:32 am

For most cameras, If one browser wanna show live video of camera, a plug-in is necessary.
Below is list of plug-in in need in different computer systems, different models and different browsers.

1. VLC is a player for windows computer and quick time is a player for MAC computer. Most computers have installed it. Camera will borrow them to show live video.

2. Computer will pop up a window to let customer install Tenvis plug-in when installing camera for the first time.

3. All further functions like zoom, recording , two way audio, and so on (if the camera has) can only work on browser with Tenvis plug-in.

Here is download link for Tenvis plug-in.

But sometimes, the Tenvis plug-in or VLC(quick time) may be not working properly, which caused black screen on browser page.
If you find the browser is black,
1. Please make sure plug-in for that browser is installed.
2. Please try other browsers.
3. Please close all antivirus software on your computer. In most cases, the problem is solved by closing antivirus software because they prevent plug-in running.
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