IPROBOT3 UID Missing

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IPROBOT3 UID Missing

Postby jasonglee » Sun Mar 29, 2015 10:10 am

IPROBOT3 UID Missing
Suddenly UID disappear
Use setting again once working reboot
UID disappear again

please Help me

6 Camera happen
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Re: IPROBOT3 UID Missing

Postby support » Mon Mar 30, 2015 3:34 am

Please open below website to add UID
http://i3.tenvis.com/uid.html
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Re: IPROBOT3 UID Missing

Postby jasonglee » Tue Mar 31, 2015 9:11 am

I did
only 1 time working
reboot gone again.
6 cameras dead now
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Re: IPROBOT3 UID Missing

Postby support » Tue Mar 31, 2015 9:22 am

what do you mean dead?
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Re: IPROBOT3 UID Missing

Postby jasonglee » Wed Apr 01, 2015 8:02 am

can not connect to out side
Some body know this issue?
please help me
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Re: IPROBOT3 UID Missing

Postby support » Wed Apr 01, 2015 8:29 am

Phone is using camera's UID number to connect. If UID is lost, there is no doubt phone can't connect to camera.

Please use below file to upgrade camera's firmware first. Then use the website to add UID again.
viewtopic.php?f=11&t=27657

But please read some tips on below link befor you upgrade.
viewtopic.php?f=13&t=3233
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Re: IPROBOT3 UID Missing

Postby AliSheikh » Sun May 22, 2016 5:37 pm

Hi,

Same issue here , I've contacted Tenvis support and they informed me device is Faulty .. !
tried factory default and firmware upgrade also.. no luck seems a bug from the manufacture itself
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Re: IPROBOT3 UID Missing

Postby support » Mon May 30, 2016 6:29 am

Hi, dear,
Could you send snapshot to show us camera's software version?
viewtopic.php?f=11&t=28030

Best Regards,
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Re: IPROBOT3 UID Missing

Postby Mdsec » Fri Sep 02, 2016 3:43 am

Having the same problem here. My camera simply lost it"s UID one day and i couldnt access it on new tenvis or tenvis p2p apps.
I used the provided link above to set the UID and ot seems to wotk correctly, the UID shows again on the search tool and on the cameras GUI but I still can't connect to the camera with the app. The UID dissappears again upon restarting the camera.
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Re: IPROBOT3 UID Missing

Postby Remy1 » Thu Jan 11, 2018 9:49 am

Hi,

I have the same problem. What can I do to add UID? Your Website isn´t there (HTTP 错误 404.0 - Not Found).

What can I do?
Remy1
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