6. Forget New Tenvis APP log in Password

Some methods to solve camera's trouble

Moderator: support

6. Forget New Tenvis APP log in Password

Postby support » Thu Mar 26, 2015 5:46 am

If you forget password of app New Tenvis, please follow below steps to reset password.

1. Tap forget password on log in panel.
c1.png

2. Type your email address which was used to register the account previously. Type new password and confirm new password
c2.png

3. Go to your email to check if you receive an email from Tenvis to reset camera.
2015-03-26_133922.png

4. Please click the link in the email to reset your password. You can see OK if it resets successfully.

Notice: if the email you input is not the one used to register previously, you can still receive the email to reset password but the link in email won't work.Therefore, please make sure the email address is the one used to register previously.

If you can't receive the email from Tenvis or the link in the email says error, please send email to support@tenvis.com with your user name of app for help.
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
User avatar
support
silver
 
Posts: 3201
Joined: Fri Jul 05, 2013 9:48 am

Return to Trouble Shooting