6. Where to check camera's firmware and hardware version?

Baisc functions and set-up of Camera

Moderator: support

6. Where to check camera's firmware and hardware version?

Postby support » Fri Aug 15, 2014 1:45 am

1. Firmware version is as same as software version. We just use different names.
2. The only way to check firmware and hardware version is to go to camera's setting page in browser of computer.
3. Some cameras just have firmware version and web UI version, while doesn't have hardware version. It is normal.

Please connect camera to power source by adapter.
1. Please connect camera to router instead of computer by cable. The computer should also connect to the same router by cable or by wifi.
2. Please use search tool in computer to search camera's IP and port.
One is enough.
software for windows
http://apps.tenvis.com/Download/391hd20 ... ool%20.exe
http://apps.tenvis.com/files/1TENVIS%20 ... .2.1.2.exe
software for MAC
http://apps.tenvis.com/Download/391hd20 ... chTool.dmg
http://apps.tenvis.com/files/TENVIS%20E ... .1.1.2.dmg
(If your MAC computer can't install above software, please click here to solve it. viewtopic.php?f=13&t=118141)

3. After tool find camera, you can access camera via browser by camera's IP and port such as
If you can't open camera's view address, please try this method.

After you access camera via browser in computer, please go to camera's setting page and find the system place where shows the firmware(software) version, or web UI version, or hardware version.
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