7. Email alert setting

Baisc functions and set-up of Camera

Moderator: support

7. Email alert setting

Postby support » Wed Jul 02, 2014 2:55 am

Hello there,
If you want to get alarming emails from camera, please read below instruction step by step carefully. :)

Preface: You should confirm whether the power and network for the devices are well connected and functioning properly or not. Click here to double check.

There are two ways to configure email alarm, one is with the help of computer, the other is on Mobile App "New Tenvis".

Computer End (Take IPROBOT 3 as an example)
Step 1: Click here to access camera with personal computer.
Go "Settings"> "Alarm" > "alarm setting" > Enable "motion detection"
enable motion detection.jpg

Step 2: Enable "save alarm picture to email"
alarming images to email.png

Step 3: Enter email information
email alarming.png

[Sender] Input your E-mail address
[Password] Input your E-mail password
[SMTP server] Input your E-mail's SMTP server name
You may google smtp or check smtp from here: http://www.tenvis.com/support_service.html?type=5&id=64
[SMTP port] 25\465\587
[Encrypt type] None\SSL\TLS\STARTLS , it depends on the mail system
[Receiver] Input your E-mail address

If you get “test fail” when trying to click “test SMTP”, then please:
>To confirm you have entered CORRECT and VALID email address\password\smtp server.
>Try different SMTP port numbers and encrypt types, please try different combinations. Below are some usual combinations:
smtp port 25-None
smtp port 465-SSL\TLS
smtp port 587-STARTTLS
>Try different email severs. If you find Gmail cannot send alarming mail, then try Hotmail or any other email servers.
>If all above methods cannot help you, please upgrade your camera to latest firmware to try.

Below are some screenshots of basic email settings for other Tenvis cameras:
2014-09-09_102404.png

2013-08-29_094327.jpg
2014-07-02_104058.jpg

2013-08-13_162128.jpg
2013-05-22_093653.jpg


Best regards,
Tenvis Support Team
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
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Re: 9. Email alert setting

Postby support » Tue Mar 01, 2016 8:24 am

New Tenvis APP End
Hi there,
If you want to set email alarm with your mobile phone, then please read below instruction step by step.
Preface: Download and install "New Tenvis" App from APP Store or Google Play Store.
Access to camera with iOS and Android device

Step 1. Go to "advanced settings" > Enable "motion detection" > Enable "Email Alert"
iOS Device
advanced settings -email.png

Android Device
interface page2.png

Step 2. Enter E-mail information
[Email address]: Your email address
[Email password]: Your email password
[SMTP Sever]: Your E-mail's SMTP server name
[SMTP Port]: 25\465\587
[Encryption Type]: NO\SSL\TLS\STARTLS

If you get “test fail” when trying to click “test SMTP”, then please:
>To confirm you have entered CORRECT and VALID email address\password\smtp server.
>Try different SMTP port numbers and encrypt types, please try different combinations. Below are some usual combinations:
smtp port 25-None
smtp port 465-SSL\TLS
smtp port 587-STARTTLS
>Try different email severs. If you find Gmail cannot send alarming mail, then try Hotmail or any other email servers.
>If all above methods cannot help you, please upgrade your camera to latest firmware to try.


Best regards,
Tenvis Support Team
Working Time: 1:00am-10:00am GMT Monday-Friday (6:00pm-3:00am PST Sunday-Thursday)
E-mail: support@tenvis.com
Skype: tenviscs
User avatar
support
silver
 
Posts: 3201
Joined: Fri Jul 05, 2013 9:48 am


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