9. How to set up camera for the first time with computer?

Baisc functions and set-up of Camera

Moderator: support

9. How to set up camera for the first time with computer?

Postby support » Wed Jun 18, 2014 6:13 am

Please connect camera to power source by adapter.

1. Please connect camera to router instead of computer by cable. The computer should also connect to the same router by cable or by wifi.

2. Please use search tool in computer to search camera.(one is enough)

software for windows
http://apps.tenvis.com/Download/391hd20 ... ool%20.exe
http://apps.tenvis.com/files/1TENVIS%20 ... .2.1.2.exe

software for MAC
http://apps.tenvis.com/Download/391hd20 ... chTool.dmg
http://apps.tenvis.com/files/TENVIS%20E ... .1.1.2.dmg
(If your MAC computer can't install above software, please click here to solve it. viewtopic.php?f=13&t=118141)

3. After tool find camera, you can access camera via browser by camera's IP and port such as

The user name and password of camera are admin if you did not change its default one. On computer, please don't use your email user name and password of on phone app New Tenvis

If you find you can't open camera's LAN view address such as and see error message like icture below.

please fix it like picture below.
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E-mail: support@tenvis.com
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