What can you do if SD card can not be read by camera?

Baisc functions and set-up of Camera

Moderator: support

What can you do if SD card can not be read by camera?

Postby support » Thu Jul 07, 2016 4:26 am

Hi Tenvis friends,

Sometimes, we will receive the feedbacks that SD can not the read by camera, even format SD card can not help.
When you have the information "Please insert SD" when you did inserted an SD card, please check below things:

1. Please select brand SD Card such as Samsung, Kingston...
2. Please make sure you insert SD in correct way (Make the SD card brand logo face down and insert it.)
3. Please check camera displaying time and time zone setting, and correct them according to your location.
Go to computer camera settings > Device state > System time
camera time and time zone.png


4. When you read camera video on New Tenvis APP, please check below:
APP read time peroid.png

If your camera alarming videos are not in these period, then you may receive "No result..."
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