set up help

gaffa

hi new to this and its doing my heading lol

Ive set up the cam to work with Ethernet cable , but carnt get it to work when I follow the set up guide and unplug the Ethernet cable,

Also carnt set up Alarm so it emails me when their is an Alert

Also carnt find my router brand in the list im running a sky router if thats any help

thanx  

support04

If you can find the wireless network from the list and could not connect it successfully, please check the below.

1. Make sure there is no more than 10 meters distance and no barrier between the camera and router.
2. This TENVIS IP camera does not support 802.11n wireless protocol. If your router is working with these two modes which are 802.11n and 802.11b/g/n mixed, it might be the prolem. Please check the wireless mode in your router and change it to 802.11b/g mixed or 802.11g.

3. The IP camera does not support 12 and 13 wireless channel. If your router use both of these two wireless channels, it might be the problem. Please change it to other channels.
4. Double check the wireless antenna and tighten it if necessary.

support04

Reply gaffa 's thread

If you can not set the email alarm successfully, please check the below info.

1. Please double check the Basic Network Setting, especially the Gateway and DNS.
http://www.tenvis.com/support_service_product.html?ip_camera=3&allofid=52

2. Enable Motion Detect Alarm Setting.

Trigger Motion Detect Armed and Send Alarm Snapshots by E-mail.
Make sure the FTP alarm off at the same time.

3. Set up mail alarm setting.

Sender: the sender e-mail address
Receiver 1 – 4: the receiver e-mail address
SMTP Server: the SMTP server for the sender e-mail. You can google it or find it from Common Use E-mail SMTP Server List
SMTP Port: 25 is recommended since it is common. You can google it or find it from Common Use E-mail SMTP Server List
Transport Layer Security Protocol: none is very common. You can google it or find it from Common Use E-mail SMTP Server List
Need Authentication: Trigger
SMTP User: the sender e-mail address
SMTP Password: the password of the sender e-mail box.
Note:  Please submit first and then test since we need to save the settings with submiting.

Tips: Sometimes the alarm email might be sent to the spam. Please check the spam if you can not receive the email.

support04

Reply gaffa 's thread

As you can not find your router's brand from the list, please set the port forwarding manually.
Please check the below webpage for port forwarding procedure of the exact router or send us the snapshot of your router's web page.
http://portforward.com/english/r ... ing/routerindex.htm

gaffa

Hi thanks for your help all is now working.

1 other thing. I cannot view my cam from another computer or using my iphone.

support04

Reply gaffa 's thread

As you can not view the camera from another computer and iPhone, please kindly double check whether you have set DDNS and port forwarding successfully. If not, please finish the below procedure.

1. Please double check the Basic Network Setting, especially the Gateway and DNS.
http://www.tenvis.com/support_service_product.html?ip_camera=3&allofid=52

2. Port forwarding:
You can try UPNP ( Automatic port forwarding) first, enable it in the camera:

And if it does not work, you can do it manual. Please refer to the below webpage and pick your exact router and check the detailed procedure. If you still can not deal with it, please send us some snapshots of your router webpage. Thanks.

3. DDNS setting:
You can set DDNS setting like this:

DDNS service: Tenvis.info
Update URL: user.tenvis.info
DDNS Mode: 808
DDNS User: xxx
DDNS Password: ****
And you can login the camera by this URL:
http://xxx.tenvis.info

gaffa

hi did u get my pm ?

support04

Reply gaffa 's thread

We have already replied your PM. Please check.